Each bike has an on/off switch on the underside of the controller box. Ask the staff if you have questions
Each bike has a sensor that responds to the pressure you place on the pedals. The more firmly you press, the more assist it will provide.
No, the sensor responds immediately, cutting the power to the motor
No, the system is safe, and totally self-contained. The voltage is very low, but is isolated from you.
The system is very robust, and has waterproof connectors and the motor has been tested for a high degree of waterproof tolerance.
Like all things electric, it depends on many factors, like rider size, wind, hills, tire pressure, but a typical battery will last 30 miles.
You have 2 options. You can request a portable charger. It plugs into the battery pack. Ask the staff to show you. The other option is to have the battery pack swapped out.
Remember, its still a bicycle and you can just pedal it. While it may not feel as magical, it will still ride perfectly. All our electric bicycles were designed to be great bikes that happen to have an electric system integrated.
Call the center where you rented the bike and they will have a replacement bike brought out to you.
Most of our rental partners will gladly credit the day towards a multi-day rental pending availability.
All our rental partners have the ability to book the bikes ahead, just sure to plan ahead, we expect the bikes to be in high demand.
If you are a one day rental, return the bike to the dame place you rented the bike. If you have a multi-day rental, check the battery status. There is a button by segments on the battery pack. If there is more than one segment not lit, charge it or bring the bike in for battery swap.